(a) We strive to ship your orders as soon as possible after receipt of your order, for delivery on the next working day where possible, subject to the limitations of postal service, carrier pick-up times, the weather, stock availability, etc.

(b) We strive to deliver your orders complete but reserve the right to part ship orders from different locations as necessary in an effort to fulfil our commitment under part (a) above. We will attempt to inform you of part shipment beforehand but cannot always guarantee to do so.

(c) The method of despatch of goods shall be at our discretion but if you have a preference then please contact us at the ordering stage and we will attempt to meet any special requirements.

(d) Please do not hesitate to contact us if you need any further clarification concerning Shipping & Delivery.

a) We respect your privacy.

(b) Please bear in mind that any personal information that you submit through forms, letters, emails and the like is not encrypted and therefore may not be secure.

(c) We do not and do not intend to sell information given to us to any third party.

(d) While we make every effort to keep the information that you supply secure we would like to make you aware that the Internet in itself is not a completely secure medium.

(e) We comply with the requirements of the Data Protection legislation.

(a) If you are unhappy with your purchase for any reason please get in touch and we will attempt to resolve any issues.

(b) We offer you unlimited telephone support for any products we supply. If we are able to help we may redirect you to the manufacturer or his agent.

(c) If you are still unhappy with your goods, they may be returned but please pack them carefully and return them to us within 14 days of receipt in “as new” condition using a trackable postal or carrier service. We will arrange a replacement or refund at our discretion according to our terms and conditions of sale listed elsewhere on this website.

(d) If you feel we have delivered the wrong goods please contact us and we will attempt to rectify the matter as soon as possible at our expense.

You can order goods from us either:

(a)from this website;

(b)by telephone quoting your credit card details;

(c)by mail enclosing a cheque/postal order payment;
If you have a credit account then goods may also be ordered either:

(d)by faxing in a purchase order on headed paper;

(e)by mail on headed paper

(f)by email at our discretion
NB Please do not fax or email your credit card details as these are not secure.

We reserve the right to validate all orders and customer details before supplying any goods. We reserve the right to refuse to supply at our discretion. In the event of our refusing to supply we will inform you of our decision at our earliest opportunity.